Política de reembolso

Returns & Refunds

We want you to be satisfied with your Beauty Queen purchase. Please review our return policy below before requesting a return or exchange.

Returns

Return requests must be made within 30 days of delivery.

To be eligible for a return, merchandise must be unused, unopened, unworn, and in its original condition and packaging, including all seals, tags, labels, and accessories where applicable.

Items that have been used, opened, altered, damaged after delivery, or returned without their original packaging are not eligible for return.

Proof of purchase is required for all returns.

Human Hair, Wigs & Hair Extensions

For health, hygiene, and quality-control purposes, human hair, wigs, extensions, braiding hair, and similar hair products are eligible for return only if they are in their original, unopened, unused, and undisturbed packaging.

Hair that has been removed from its original packaging or bindings, unraveled, combed, brushed, washed, colored, cut, installed, worn, altered, or otherwise handled beyond what is necessary to inspect the unopened product cannot be returned or exchanged.

All hair returns are subject to inspection before a refund is approved.

Cosmetics, Skincare & Personal Care

For health and hygiene reasons, cosmetics, skincare, body care, lip products, and other personal-care products must be unopened, unused, and in their original sealed packaging to qualify for return.

Opened or used cosmetics and personal-care products cannot be returned unless the item arrived damaged, defective, or incorrect.

Fragrance & Perfume Oils

Due to the personal nature of fragrance products, opened or used fragrances and perfume oils are not eligible for return or exchange.

Unopened fragrance products may be eligible for return within the 30-day return period provided they remain in their original condition and packaging.

Individual scent preferences, including not liking how a fragrance smells or performs on the wearer, are not considered product defects.

Beauty Tools & Accessories

Unused beauty tools and accessories may be returned within 30 days of delivery if they remain in their original packaging and are in resalable condition.

For hygiene reasons, tools or accessories that have been used or come into direct contact with the hair, skin, or body may not be returned unless they arrived damaged or defective.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible with your order number and clear photos of the item and packaging so that we can review the issue and make it right.

Claims regarding damaged, defective, missing, or incorrect merchandise should be submitted within 7 days of delivery.

Return Shipping

Customers are responsible for return shipping costs for returns made due to preference, ordering the incorrect item, or no longer wanting an item.

For approved returns, Beauty Queen will provide a prepaid return shipping label for your convenience. The cost of the return shipping label will be deducted from your refund. The applicable shipping cost will be communicated before the return label is issued.

Original shipping charges are non-refundable.

If the return is the result of an error by Beauty Queen or an item arrived damaged, defective, or incorrect, we will provide appropriate assistance with the return or replacement at no additional shipping cost to the customer.

Beauty Queen is not responsible for return packages that are lost or damaged while being shipped back to us. We recommend retaining your return tracking information until your refund has been processed.

Refunds

Once your return has been received and inspected, we will notify you of the status of your return.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to post the refund to your account.

Shipping charges are non-refundable unless the return is due to an error by Beauty Queen.

Final Sale Items

The following are not eligible for return or exchange:

  • Gift cards
  • Clearance or items specifically marked Final Sale
  • Opened or used cosmetics, skincare, body care, fragrances, or personal-care products
  • Used, opened, altered, installed, or worn hair products
  • Used hygiene-sensitive beauty tools and accessories

Exchanges

We do not guarantee direct exchanges due to changing inventory availability. If you would like a different item, please contact Beauty Queen Customer Service for assistance.

How to Request a Return

To request a return, please contact Beauty Queen Customer Service with your order number, the item(s) you would like to return, and the reason for your return.

Returns sent without prior authorization may not be accepted.

For support, email: admin@shopbeautyqueen.com