Shop App Return & Refund Policy

All sales of fragrance and beauty products are final. Due to the personal nature of these items, we do not accept returns or exchanges on perfume oils, sprays, roll-ons, sampler sets, or any opened or used products.

We will provide a replacement or store credit only in the following situations:

1. Wrong item received
   Contact us within 3 days of delivery. We will resend the correct item or provide store credit.

2. Damaged or defective item
   Contact us within 48 hours of delivery with photos of the damage. We will send a replacement or issue store credit.

3. Lost package
   We will assist in filing a claim and may replace the order depending on carrier status.

Orders may be canceled within 1 hour of purchase if they have not been processed or shipped.

We do not issue refunds for scent preference, buyer’s remorse, ordering the wrong item, or packages marked as delivered by the carrier.

For support, email: admin@shopbeautyqueen.com